:root{--accent: #5a75ff;--accent-2: #8b9dff;--accent-strong: #4560f0;--on-accent: #ffffff;--teal: #16d542;--violet: #8b5cf6;--green: #16d542;--amber: #eab308;--red: #f0554d;--gray: #8a90a0;--grad-accent: linear-gradient(135deg, #7b8fff 0%, #4560f0 100%);--grad-bar: linear-gradient(180deg, #7b90ff 0%, #4560f0 100%);--grad-brand: linear-gradient(120deg, #5a75ff, #8b5cf6 45%, #16d542 110%);--grad-text: linear-gradient(120deg, #ffffff 20%, #aebaff 80%);--radius: 18px;--radius-sm: 12px;--font-ui: "Inter", "Helvetica Neue", Helvetica, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;--font-display: "Space Grotesk", "Inter", "Helvetica Neue", sans-serif;--font-mono: "JetBrains Mono", "SF Mono", Consolas, monospace;--ease-out: cubic-bezier(.22, 1, .36, 1);--ease-spring: cubic-bezier(.34, 1.56, .64, 1)}:root,[data-theme=dark]{--bg: #05070f;--bg-glow: radial-gradient(1100px 600px at 85% -12%, rgba(90, 117, 255, .13), transparent 65%), radial-gradient(900px 500px at -10% 110%, rgba(22, 213, 66, .05), transparent 60%);--surface: #0d101c;--surface-2: #151928;--card-grad: linear-gradient(165deg, rgba(255, 255, 255, .045), rgba(255, 255, 255, 0) 42%);--border: rgba(148, 163, 216, .16);--border-soft: rgba(148, 163, 216, .09);--text: #dfe3f2;--text-strong: #ffffff;--muted: #8b93ab;--header-bg: rgba(6, 8, 17, .96);--sidebar-bg: rgba(8, 10, 20, .92);--input-bg: rgba(10, 13, 24, .75);--hover: rgba(160, 175, 255, .06);--shadow: 0 1px 2px rgba(0, 0, 0, .4), 0 12px 32px -12px rgba(0, 0, 0, .5);--shadow-lift: 0 2px 6px rgba(0, 0, 0, .35), 0 18px 40px -16px rgba(20, 30, 90, .5);--glow-accent: 0 0 24px rgba(90, 117, 255, .35);--badge-alpha: .16;--aurora-opacity: 1;--grid-line: rgba(148, 163, 216, .045);--scroll-thumb: rgba(148, 163, 216, .22)}[data-theme=light]{--bg: #f3f5fb;--bg-glow: radial-gradient(1000px 540px at 85% -12%, rgba(90, 117, 255, .12), transparent 65%), radial-gradient(800px 480px at -10% 110%, rgba(22, 213, 66, .06), transparent 60%);--surface: #ffffff;--surface-2: #f5f6fb;--card-grad: linear-gradient(165deg, rgba(255, 255, 255, .9), rgba(255, 255, 255, 0) 45%);--border: rgba(38, 50, 105, .13);--border-soft: rgba(38, 50, 105, .07);--text: #232838;--text-strong: #090c16;--muted: #626a82;--header-bg: rgba(250, 251, 254, .96);--sidebar-bg: rgba(250, 251, 254, .94);--input-bg: #ffffff;--pill-bg: #eef0f6;--hover: rgba(60, 80, 190, .055);--shadow: 0 1px 2px rgba(23, 30, 70, .05), 0 10px 28px -10px rgba(23, 30, 70, .12);--shadow-lift: 0 2px 6px rgba(23, 30, 70, .06), 0 18px 36px -14px rgba(50, 70, 160, .2);--glow-accent: 0 0 22px rgba(90, 117, 255, .25);--badge-alpha: .14;--aurora-opacity: .55;--grid-line: rgba(38, 50, 105, .045);--scroll-thumb: rgba(38, 50, 105, .18);--grad-text: linear-gradient(120deg, #0a0e1c 20%, #3d55d8 90%)}*{box-sizing:border-box}html{scrollbar-gutter:stable}body{margin:0;font-family:var(--font-ui);background:var(--bg);color:var(--text);font-size:14px;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;font-feature-settings:"cv02","cv03","cv11"}a{color:var(--accent);text-decoration:none}h1,h2,h3,h4{margin:0}::selection{background:color-mix(in srgb,var(--accent) 30%,transparent);color:var(--text-strong)}*{scrollbar-width:thin;scrollbar-color:var(--scroll-thumb) transparent}*::-webkit-scrollbar{width:9px;height:9px}*::-webkit-scrollbar-track{background:transparent}*::-webkit-scrollbar-thumb{background:var(--scroll-thumb);border-radius:8px;border:2px solid transparent;background-clip:content-box}*::-webkit-scrollbar-thumb:hover{background-color:color-mix(in srgb,var(--accent) 55%,transparent);background-clip:content-box}:focus-visible{outline:2px solid color-mix(in srgb,var(--accent) 70%,transparent);outline-offset:2px;border-radius:6px}.app{min-height:100vh;background:var(--bg);position:relative;isolation:isolate}.app:before,.login-screen:before{content:"";position:fixed;top:0;right:0;bottom:0;left:0;z-index:-2;pointer-events:none;opacity:var(--aurora-opacity);background:radial-gradient(52% 42% at 82% 0%,rgba(90,117,255,.16),transparent 70%),radial-gradient(40% 34% at 4% 100%,rgba(22,213,66,.07),transparent 70%),radial-gradient(34% 30% at 42% 44%,rgba(139,92,246,.07),transparent 70%)}.app:after,.login-screen:after{content:"";position:fixed;top:0;right:0;bottom:0;left:0;z-index:-1;pointer-events:none;background-image:linear-gradient(var(--grid-line) 1px,transparent 1px),linear-gradient(90deg,var(--grid-line) 1px,transparent 1px);background-size:44px 44px;-webkit-mask-image:radial-gradient(120% 90% at 50% 0%,rgba(0,0,0,.9),transparent 75%);mask-image:radial-gradient(120% 90% at 50% 0%,rgba(0,0,0,.9),transparent 75%)}.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--border);background:color-mix(in srgb,var(--surface-2) 80%,transparent);color:var(--text);padding:9px 16px;border-radius:11px;font-size:13.5px;font-weight:500;font-family:inherit;cursor:pointer;position:relative;transition:all .16s var(--ease-out)}.btn:hover{background:var(--hover);border-color:color-mix(in srgb,var(--accent) 60%,var(--border));color:var(--text-strong)}.btn:disabled{opacity:.45;cursor:default;transform:none!important;box-shadow:none!important}.btn-sm{padding:6px 12px;font-size:13px;border-radius:9px}.btn-primary{background:var(--grad-accent);border-color:transparent;color:var(--on-accent);font-weight:600;overflow:hidden;box-shadow:0 2px 10px -2px #4560f08c,inset 0 1px #ffffff38}.btn-primary:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(105deg,transparent 35%,rgba(255,255,255,.35) 50%,transparent 65%);transform:translate(-110%);transition:transform .55s var(--ease-out);pointer-events:none}.btn-primary:hover{box-shadow:0 4px 20px -4px #4560f0cc,var(--glow-accent),inset 0 1px #ffffff38}.btn-primary:hover:after{transform:translate(110%)}.btn-danger{color:var(--red);border-color:color-mix(in srgb,var(--red) 40%,transparent)}.btn-danger:hover{background:color-mix(in srgb,var(--red) 12%,transparent);border-color:var(--red);color:var(--red)}.btn-ghost{background:transparent;border-color:transparent}.btn-ghost:hover{background:var(--hover)}.btn-block{width:100%;justify-content:center}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:9px;border:1px solid transparent;background:transparent;color:var(--muted);cursor:pointer;transition:all .16s var(--ease-out)}.icon-btn:hover{background:var(--hover);color:var(--text-strong);border-color:var(--border)}.topbar{position:sticky;top:0;z-index:50;height:64px;display:flex;align-items:center;justify-content:space-between;padding:0 22px;background:var(--header-bg);border-bottom:1px solid var(--border-soft)}.topbar:after{content:"";position:absolute;left:0;right:0;bottom:-1px;height:1px;background:linear-gradient(90deg,transparent,color-mix(in srgb,var(--accent) 55%,transparent) 30%,color-mix(in srgb,var(--violet) 40%,transparent) 55%,color-mix(in srgb,var(--teal) 35%,transparent) 80%,transparent);opacity:.8;pointer-events:none}.topbar-brand{display:flex;align-items:center;gap:12px}.logo-mark{width:34px;height:34px;border-radius:10px;background:var(--grad-accent);color:var(--on-accent);font-weight:800;font-size:18px;display:flex;align-items:center;justify-content:center;box-shadow:var(--glow-accent)}.logo-text{display:flex;flex-direction:column;line-height:1.15}.logo-title{font-weight:700;letter-spacing:.04em;font-size:14px;color:var(--text-strong);font-family:var(--font-display)}.logo-sub{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.logo-badge{display:inline-flex;align-items:center;border-radius:8px}.logo-img{height:36px;width:auto;display:block}.logo-divider{width:1px;height:26px;background:linear-gradient(180deg,transparent,var(--border),transparent);margin:0 6px}.logo-app{font-size:12px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--accent-2);padding:4px 10px;border-radius:8px;border:1px solid color-mix(in srgb,var(--accent) 30%,transparent);background:color-mix(in srgb,var(--accent) 10%,transparent)}[data-theme=light] .logo-app{color:var(--accent-strong)}.topbar-nav{display:flex;align-items:center;gap:8px}.top-pill{padding:8px 16px;border-radius:10px;font-size:13px;font-weight:500;color:var(--muted);border:1px solid transparent}.top-pill:hover{color:var(--text);background:var(--hover)}.top-pill-active{background:var(--grad-accent);color:var(--on-accent);font-weight:600;box-shadow:0 2px 12px -2px #4560f099}.operator-select{padding:8px 14px;border-radius:10px;font-size:13px;font-weight:600;font-family:inherit;color:var(--muted);background:color-mix(in srgb,var(--surface-2) 85%,transparent);border:1px solid var(--border);cursor:pointer;max-width:220px;transition:all .16s var(--ease-out)}.operator-select:hover{color:var(--text);border-color:color-mix(in srgb,var(--accent) 50%,var(--border))}.operator-select.active{background:color-mix(in srgb,var(--amber) 16%,var(--surface-2));border-color:var(--amber);color:var(--amber);box-shadow:0 0 14px color-mix(in srgb,var(--amber) 25%,transparent)}.theme-toggle{width:36px;height:36px;margin-left:6px;border-radius:50%;border:1px solid var(--border);background:color-mix(in srgb,var(--surface-2) 85%,transparent);color:var(--text);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s var(--ease-out)}.theme-toggle:hover{border-color:var(--accent);color:var(--accent);box-shadow:var(--glow-accent);transform:rotate(20deg)}.app-body{display:flex;align-items:flex-start}.sidebar{width:234px;flex-shrink:0;position:sticky;top:64px;height:calc(100vh - 64px);background:var(--sidebar-bg);border-right:1px solid var(--border-soft);padding:22px 14px 16px;display:flex;flex-direction:column}.sidebar-label{font-size:10.5px;letter-spacing:.16em;text-transform:uppercase;color:var(--muted);padding:0 10px 12px;font-weight:600;display:flex;align-items:center;gap:8px}.sidebar-label:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--teal);box-shadow:0 0 8px var(--teal);animation:livePulse 2.6s ease-in-out infinite}@keyframes livePulse{0%,to{opacity:1}50%{opacity:.35}}.nav{display:flex;flex-direction:column;gap:3px;flex:1}.nav-link{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:11px;color:var(--muted);font-weight:500;font-size:13.5px;position:relative;border:1px solid transparent;transition:color .16s var(--ease-out),background .16s var(--ease-out)}.nav-link:hover{background:var(--hover);color:var(--text-strong)}.nav-link:hover .nav-icon{transform:translate(1px) scale(1.08)}.nav-link.active{background:linear-gradient(90deg,color-mix(in srgb,var(--accent) 17%,transparent),color-mix(in srgb,var(--accent) 6%,transparent));color:var(--text-strong);border-color:color-mix(in srgb,var(--accent) 32%,transparent)}.nav-link.active:before{content:"";position:absolute;left:-14px;top:50%;translate:0 -50%;width:3px;height:22px;border-radius:0 3px 3px 0;background:var(--grad-accent);box-shadow:var(--glow-accent);animation:navIndicator .35s var(--ease-spring) both}@keyframes navIndicator{0%{height:0;opacity:0}to{height:22px;opacity:1}}.nav-link.active .nav-icon{color:var(--accent-2);filter:drop-shadow(0 0 6px color-mix(in srgb,var(--accent) 65%,transparent))}[data-theme=light] .nav-link.active .nav-icon{color:var(--accent-strong)}.nav-icon{flex-shrink:0;transition:transform .2s var(--ease-spring),color .16s ease}.nav-badge{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--red);color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 2px 8px color-mix(in srgb,var(--red) 45%,transparent)}.nav-badge-escalated{background:var(--red);position:relative}.nav-badge-escalated:after,.conv-attention-dot:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:inherit;border:2px solid var(--red);animation:ringPulse 1.8s ease-out infinite;pointer-events:none}@keyframes ringPulse{0%{transform:scale(1);opacity:.7}70%,to{transform:scale(1.7);opacity:0}}.sidebar-user{display:flex;align-items:center;gap:10px;padding:12px 10px 4px;border-top:1px solid var(--border-soft);margin-top:8px;position:relative}.user-avatar{width:34px;height:34px;border-radius:10px;background:var(--grad-accent);color:var(--on-accent);font-weight:700;font-size:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:inset 0 1px #ffffff40,0 2px 8px -2px #4560f099}.user-meta{flex:1;min-width:0}.user-name{font-weight:600;font-size:13px;color:var(--text-strong);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:11px;color:var(--muted);text-transform:capitalize}.user-trigger{display:flex;align-items:center;gap:10px;flex:1;min-width:0;background:none;border:none;padding:0;margin:0;cursor:pointer;text-align:left;border-radius:8px}.user-trigger:hover .user-name{color:var(--accent-2)}.user-popover{position:absolute;left:0;right:10px;bottom:calc(100% + 8px);background:var(--surface);background-image:var(--card-grad);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lift);padding:12px;z-index:20;animation:popIn .16s var(--ease-spring)}.user-popover-head{display:flex;align-items:center;gap:10px;margin-bottom:10px}.user-popover-rows{display:flex;flex-direction:column;gap:6px}.user-popover-row{display:flex;justify-content:space-between;align-items:baseline;gap:10px;font-size:12px}.user-popover-label{color:var(--muted);flex-shrink:0}.user-popover-value{color:var(--text-strong);font-weight:600;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.user-popover-divider{height:1px;background:var(--border-soft);margin:10px 0}.user-popover-theme{display:flex;align-items:center;gap:8px;width:100%;padding:7px 8px;border-radius:8px;border:1px solid var(--border);background:color-mix(in srgb,var(--surface-2) 80%,transparent);color:var(--text);font-size:12.5px;font-weight:600;cursor:pointer}.user-popover-theme svg{width:15px;height:15px;flex-shrink:0}.user-popover-theme:hover{border-color:var(--accent);color:var(--accent)}.content{flex:1;padding:30px 36px 40px;min-width:0;width:100%}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:26px}.page-title{font-family:var(--font-display);font-size:27px;font-weight:700;letter-spacing:-.02em;color:var(--text-strong);background:var(--grad-text);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;width:fit-content}.page-subtitle{color:var(--muted);margin-top:5px;font-size:13.5px}.page-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.segmented{display:inline-flex;background:color-mix(in srgb,var(--surface-2) 80%,transparent);border:1px solid var(--border);border-radius:11px;padding:3px;gap:2px}.seg-btn{border:none;background:transparent;color:var(--muted);padding:6px 13px;border-radius:8px;font-size:12.5px;font-weight:500;font-family:inherit;cursor:pointer;transition:all .16s var(--ease-out)}.seg-btn:hover{color:var(--text-strong)}.seg-btn.active{background:var(--grad-accent);color:var(--on-accent);font-weight:600;box-shadow:0 2px 8px -2px #4560f099}.filter-group{margin-bottom:14px}.filter-label{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin-bottom:7px;font-weight:600}.pills{display:flex;gap:7px;flex-wrap:wrap}.pill{padding:6px 14px;border-radius:20px;border:1px solid var(--border);background:color-mix(in srgb,var(--surface-2) 75%,transparent);color:var(--muted);font-size:12.5px;font-weight:500;font-family:inherit;cursor:pointer;transition:all .16s var(--ease-out)}.pill:hover{color:var(--text-strong);border-color:color-mix(in srgb,var(--accent) 45%,var(--border));transform:translateY(-1px)}.pill.active{background:color-mix(in srgb,var(--accent) 16%,transparent);border-color:var(--accent);color:var(--text-strong);box-shadow:0 0 12px color-mix(in srgb,var(--accent) 22%,transparent)}.card{background:var(--surface);background-image:var(--card-grad);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px;box-shadow:var(--shadow);position:relative}.card:before,.stat-card:before{content:"";position:absolute;top:-1px;left:14%;right:14%;height:1px;border-radius:1px;background:linear-gradient(90deg,transparent,color-mix(in srgb,var(--accent) 70%,transparent),transparent);opacity:0;transition:opacity .35s ease;pointer-events:none}.card:hover:before,.stat-card:hover:before{opacity:1}.card.no-pad{padding:0;overflow:hidden}.card.no-pad:before{display:none}.card-title{font-size:15px;font-weight:650;color:var(--text-strong);font-family:var(--font-display);letter-spacing:-.01em}.card-sub{font-size:12px;color:var(--muted);margin-top:2px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:18px}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.stat-card{background:var(--surface);background-image:var(--card-grad);border:1px solid var(--border);border-radius:var(--radius);padding:20px 22px;box-shadow:var(--shadow);position:relative;overflow:hidden}.stat-card:after{content:"";position:absolute;top:-55%;right:-25%;width:65%;height:120%;background:radial-gradient(closest-side,color-mix(in srgb,var(--accent) 12%,transparent),transparent);pointer-events:none;transition:opacity .35s ease;opacity:.7}.stat-card:hover:after{opacity:1}.stat-label{font-size:11px;letter-spacing:.09em;text-transform:uppercase;color:var(--muted);font-weight:600}.stat-value{font-family:var(--font-display);font-size:32px;font-weight:700;margin:10px 0 12px;letter-spacing:-.03em;line-height:1;color:var(--text-strong);background:var(--grad-text);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;width:fit-content;font-variant-numeric:tabular-nums}.stat-delta{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;padding:4px 9px;border-radius:8px}.stat-delta.up{color:var(--green);background:color-mix(in srgb,var(--green) 13%,transparent)}.stat-delta.down{color:var(--red);background:color-mix(in srgb,var(--red) 13%,transparent)}.stat-delta.flat{color:var(--muted);background:var(--surface-2);font-weight:500}.chart-card{margin-top:18px}.chart-card+.card{margin-top:18px}.chart-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:14px}.chart-big{text-align:right}.chart-big-value{font-family:var(--font-display);font-size:26px;font-weight:700;letter-spacing:-.02em;color:var(--text-strong);font-variant-numeric:tabular-nums}.chart-big-delta{font-size:12px;color:var(--green);font-weight:600}.line-chart{display:block;max-width:100%}.axis-label{fill:var(--muted);font-size:10px}.line-wrap{position:relative}.grid-line{stroke:var(--border-soft);stroke-width:1}.data-dot{fill:var(--surface);stroke:var(--accent);stroke-width:2}.hover-guide{stroke:var(--muted);stroke-width:1;stroke-dasharray:3 4;opacity:.5}.hover-dot{fill:var(--accent);stroke:var(--surface);stroke-width:2;filter:drop-shadow(0 0 6px rgba(90,117,255,.9))}.chart-tooltip{position:absolute;transform:translate(-50%,-135%);background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:6px 12px;pointer-events:none;box-shadow:var(--shadow);white-space:nowrap;z-index:5;text-align:center;animation:popIn .18s var(--ease-spring)}.tt-val{font-weight:700;color:var(--text-strong);font-size:15px;font-family:var(--font-display)}.tt-label{font-size:11px;color:var(--muted)}.range-pills{margin:0}.chart-legend{display:flex;align-items:center;gap:16px;flex-wrap:wrap;margin-bottom:6px}.legend-chip{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:500;color:var(--muted)}.legend-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.hover-dot-plain{stroke:var(--surface);stroke-width:2}.chart-tooltip .tt-row{display:flex;align-items:center;gap:7px;font-size:12px;margin-top:3px}.chart-tooltip .tt-row-label{color:var(--muted)}.chart-tooltip .tt-row-val{font-weight:700;color:var(--text-strong);margin-left:auto;padding-left:10px;font-variant-numeric:tabular-nums}.chart-tooltip{text-align:left;min-width:150px}.donut-wrap{display:flex;align-items:center;gap:28px;flex-wrap:wrap;margin-top:16px}.donut-figure{position:relative;flex-shrink:0}.donut-seg{transition:opacity .15s ease;animation:fadeIn .6s ease both}.donut-figure:hover .donut-seg:not(:hover){opacity:.75}.donut-center{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1px;pointer-events:none}.donut-center-value{font-family:var(--font-display);font-size:24px;font-weight:700;letter-spacing:-.02em;color:var(--text-strong);font-variant-numeric:tabular-nums}.donut-center-label{font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:600}.donut-legend{display:flex;flex-direction:column;gap:9px;flex:1;min-width:180px}.donut-legend-row{display:flex;align-items:center;gap:9px;font-size:13px}.donut-legend-label{color:var(--text)}.donut-legend-value{margin-left:auto;font-weight:600;color:var(--text-strong);font-variant-numeric:tabular-nums}.donut-legend-pct{color:var(--muted);font-weight:500}.hbar-list{display:flex;flex-direction:column;gap:10px;margin-top:14px}.hbar-row{display:grid;grid-template-columns:minmax(120px,200px) 1fr 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